This section will allow you to interact with your customers. It displays the tickets and their current status, it will allow you to see the entire conversation and reply if necessary. Leveraging an ultimate customer experience.
1 This button toggles the menu on the left side. Within this menu you can switch through the different sections; Orders, Customers, Reviews, Tickets, Products, Settings.
2 These buttons will filter the ticket list. When clicked on unanswered, only unanswered tickets will be displayed
3 A red envelop indicates that the ticket hasn't been answered. The customer is waiting for an answer.
4 A green checkmark indicates that the ticket has been answered or closed by the shop owner.
5 The bold printed text indicates the name the of the customer that has created the ticket.
6 Indicates the subject of the ticket.
This screen will display the entire conversation with the customer.
1 This button guides you back to the ticket list.
2 Indicates who wrote the message within the conversation. (In this example the shop owner).
3 Indicates at what date / time the message has been posted
4 Indicates who wrote the message within the conversation. (In this example the customer).
5 This button will guide you to the reply section. Within the reply section you are able to respond to the conversation / ticket.
6 Closes or opens the ticket.
When the reply button in a conversation is clicked. This screen will be displayed.
1 This button guides you back to the ticket details / coversation.
2 Tab the screen to start writing your reply
3 When finished typing the reply, tab Send Reply. When the button is tabbed, the customer will be notified through the SEOshop Platform.