Settings Manual - SPF Records

SPF Records

Certain Shappz apps will send emails to your customers. As the Shappz servers are not connected to your main domain by default, a Sender Policy Framework (SPF) needs to be set up. A carefully tailored SPF record will reduce the likelihood of your domain name getting fraudulently spoofed and keep your messages from getting flagged as spam before they reach your recipients. Adding an SPF record to your DNS zone file is the best way to allow external applications, like Shappz Apps, to send emails on behalf of your domain. In addition, an SPF Record will reduce the number of legitimate e-mail messages that are flagged as spam or bounced back by your recipients' mail servers.

How do I know if the SPF records are set correctly?

Each App is tested if the required SPF records are set. If the settings fail to meet the criteria, a warning is displayed on the settings page of the App.


How to add an SPF Record?

1 Go to your DNS settings of your domain

2 Create a new TXT record

3 Give the new record the value: "v=spf1 a mx include:spf.shappz.com ~all"

4 Ensure that the TTL of this record is set as lowest as possible (usually 3600)

5 Save the newly created record

Affected Apps

1 MyAbandonedCart

2 MyStockNotifier

3 MyBirthdayMailer

4 MyDigitalSales

5 MyTicketSales